Des Moines
Property Management

Trust Us With Your Investment

Leasing, managing, and maintaining rental properties in Des Moines, Washington as well as Seattle, Tacoma, and the surrounding areas.

Property Management in Des Moines, WA Serving Owners and Tenants

Acres Property Management will show you the way to maximize your investment property income. Our program is customizable with many services and products for your individual needs.

Rental Marketing

R

Tenant Screening

i

Lease Enforcement

Repairs and Inspections

Financial Reporting

Rent-Ready Homes

We need to put your property in rent ready condition the day it is put on the market. Not doing so can cause concerns with potential residents. Vacancy is the largest expense in leasing your property. Anything you can do to reduce vacancy is usually your best option in the long term.

Rental Property Marketing

Renting your home quickly and for the most money to the best qualified tenants is the goal of our marketing strategy. We’ll focus our efforts on advertising online, where we know most tenants are starting their search for a new home. Your listing will stand out with great photos and concise descriptions.

Rent Collection

Acres Property Management will execute the lease agreement on your behalf, collecting rents and implementing market-driven rental increases as permitted by law. We’ll also issue any 10 to 14-day notices to pay or quit when required. Our rent collection policy is clear and enforced.

Routine & Emergency Maintenance

We take care of all routine maintenance issues and we implement preventative maintenance services according to the unique needs of your property. We’re also available 24/7 to respond to any emergencies. Our goal is to keep repair costs down while protecting your property.

Competitive Rental Pricing

The right rental price will help you avoid long vacancies and unqualified tenants. We use our data and our local market knowledge to recommend a rental value that’s both competitive and profitable. We want you to earn as much as you can on your Des Moines rental home.

Tenant Screening and Leasing

We want to place a tenant we trust to pay rent on time, take care of your property, and follow the terms of the lease agreement. Our screening process is rigorous while compliant with all state and federal fair housing laws. The result is a well-qualified, thoroughly vetted resident.

Tenant Relations and Retention

A good relationship with our customers, your tenant(s), is in everyone’s best interest. Our tenant relations associate will be your tenant’s main contact person. We are responsive and accessible to our renters, increasing the likelihood that they will renew their lease agreements.

Eviction Services

Evictions are unpleasant and potentially expensive, and we work hard to avoid them when we can. Sometimes, to protect your income and your property, we need to remove tenants. Our team follows the law and serves all necessary notices and court documents while working to regain possession of your property.

Areas We Serve

ACRES Property Management provides property management in Des Moines, WA and throughout King County and Pierce County. We serve communities such as:

Seattle

Tacoma

Burien

Normandy Park

Kent

Tukwila

Federal Way

Auburn

Renton

Fife

As your property manager, Acres Property Management will be responsible for all the leasing, management, and maintenance associated with your investment properties. We handle tenants requests, complaints, and other assignments that come along when leasing a property. Leave everything to us. 

Responsive Communication

Innovative Technology

24/7 Service

Satisfied Customers

Frequently Asked Questions 

OWNER FAQs

Wondering how long it will take to rent your home and how much you can earn? Questions about maintenance processes and tenant screening. We have answers right here. We also have a series of informational blogs that might help. Check them out.

Q: How Much Will My Property Rent For?

A: You can request a free, no-obligation, comprehensive rent analysis. We provide a customized analysis for each property using Rent-o-meter services so that you can have a piece of mind that you are getting the best value for your investments.

Q: What Kind of Homes Do You Manage?

A: ACRES Property Management specializes in single family rental homes, multiplexes, small-mid sized apartment complexes up to 75 units, and small to mid-sized commercial properties.

Q: How Is Maintenance Handled?

A: We utilize PropertyWare software to automate and improve on the maintenance process. Tenants have 24/7 access to their portals where they can submit maintenance or repair requests. Our dedicated management team will troubleshoot and resolve the issue in a timely manner, maintaining tenant satisfaction. In addition, our team goes through preventative maintenance, keeping costs down for owners.

We take the maintenance of our properties very seriously. We have internalized the maintenance with our own maintenance division in order to control both quality and cost. Our local maintenance staff is trained on how to make repairs quickly and efficiently, and which materials to use to achieve the best results. If the job is outside our capability then we will hire a contractor and supervise their work. However, you are not required to use us. With any repair over $500 we get your approval first before proceeding.

Q: How Are Tenants Screened?

We typically conduct an initial phone screening, then a personal interview during in-person showings of the property. While the prospect is checking out the house, we are checking them out! We use a 3rd party agency to verify previous and/or current landlords. This is a key step as it allows us to delve into the applicant’s background deeper than just getting an ‘Accept’ or ‘Decline’ from a computer model. We also verify income with pay stubs or other documentation.

Tenant screening is a critical step in the application process. Acres Property Management applies a rigorous screening process to each applicant so that tenants are qualified prior to moving in. 

We screen applicants for the following:

  • Falsifying information on the application. This is grounds for rejection.
  • Valid, verifiable government issued identification.
  • Income minimums/resources are verified to ensure they have the ability to pay all deposits, fees, first and last month’s rent as required, prior to move-in or as otherwise required by law and/or landlord. 
  • No more than 2 adult occupants per bedroom. 
  • Have an established credit in good standing.
  • Verifiable rental history.
Q: How Long Until My Property is Rented?

A: Each property is unique in its location, amenities, and features it offers. In addition, market conditions will also dictate lease up times. 2-6 weeks is a good starting point, but in no way represents what may actually be the time required for your property. We’ve had property get rented in much less — and much more — time than that! If a property remains vacant for very long, we will contact you to discuss options. Pricing your property competitively and having it in the best condition possible for showing are crucial to effective marketing.

Q: Do You Help with Staging?

A: Yes, we do that all the time. The presentation of your property is a key element in getting it rented quickly and at top dollar.

Q: How Does Advertising Work?

A: Marketing fees are 100% covered with placement fees. An owner/landlord doesn’t pay for any additional marketing efforts. ACRES Property Management provides::

  • Professional interior/exterior photography
  • 3D tour/virtual tour of the property
  • Contactless self-showing keybox
  • Syndication to various websites, that include Zillow group (Zillow, hotpad, trulia), zumper, craigslist, rentpath, apartments, homes , rentals, rently, and many more.
  • Syndication through local MLS
  • Installation of sign post (if needed)
  • Daily lead database update
  • Extensive phone and email follow up with existing leads.
Q: Are Pets, Smoking, and Children Allowed?

A: We love pets — we just aren’t convinced all tenants know how to keep a pet inside. For that reason, we leave that decision up to each owner. We typically advise owners that if there is carpet in the dwelling to not allow pets unless the carpet is near the end of its useful life where replacement is imminent. If pets are allowed, we collect pet rent and a bump in the security deposit. In addition, each pet goes through a screening process through a third party – petscreening.com to ensure that pet policies are enforced and to help create a pet responsible environment.

We typically permit a “limited smoking policy” that permits the Tenants to smoke outside the home/unit. But ultimately the choice is yours and we will implement whatever policy you prefer. Children, or family size, is a protected class under Fair Housing Laws. As such we do not (nor cannot) discriminate based on family structure or size. We are a fair and honest management company that seeks to find the best possible candidate regardless of family size or other protected classes.

Q: What Are Service Animals?

A: Service animals are a relatively new class of occupant that the law in Washington has only vaguely defined. Some people with a physical or mental disability have found that a service animal helps them with their condition. The law has gone one step further by saying that a landlord cannot discriminate against someone with a service animal. In short, the animal is not technically a “pet” and must be treated the same as any other occupant.

We screen household pets using petscreening.com, helping validate assistance animals versus pets to add an extra layer of liability protection.

Q: What If Tenants Don’t Pay On Time?

A: If rent has not been paid by the 5th then we give the tenant a call or email. If we do not hear from them then we issue a 14-day Pay Rent or Vacate Notice. After 14 days are up, if the rent is still not paid, we begin eviction proceedings. We work diligently with our tenants to avoid eviction and get tenants with past due rent on a repayment plan. Sometimes if the rent is not paid on time then you, the owner or landlord, may not receive a check for that month. For that reason we recommend Owners and Landlords keep an extra month’s mortgage payment in their bank account.

Q: What If a Tenant Breaks the Lease?

A: ACRES Property Management’s lease termination clause as seen in the lease agreement:

TERMINATION/ABANDONMENT OF PROPERTY: If a resident shall terminate their tenancy and/or abandon the property prior to the fulfillment of the terms provided herein (“Early Termination”) Resident shall be liable for additional rent as provided for in RCW 59.18.310. Property Manager is authorized to call and recover any remaining unpaid monies for the entire term, provided herein, including monthly rental payments, utilities, late fees and cleaning fees. Residents hereby understands and agrees that upon such an event, all such amounts immediately become due and payable and Property Manager is authorized to apply and disburse any and all amounts held in trust hereunder towards the accelerated balance.

Additionally and immediately payable upon Resident’s notification and/or Property Manager becoming aware of Resident’s Early Termination of this lease Resident will be assessed and responsible for an Early Termination fee of $750 dollars, an additional Resident Placement fee of 50% of Resident’s rent, and the payment of all utilities and property expenses until a new resident is placed in the Property.

Q: How are Security Deposits Handled?

A: Security deposits are held by us in a trust account. When the tenant moves out, we retain that portion of the deposit necessary to potentially restore the property into a ‘rentable condition’  repair any damage exceeding normal wear and tear. Any balance is returned to the tenant. ‘Normal wear and tear’ are a vague term that the courts have typically danced around. Our approach is to treat everyone fairly.

Q: Can You Help with Difficult Tenants?

A: Most certainly. We have helped many landlords get out of a sticky situation with a tenant. We have developed skill sets we can apply to most situations, so things don’t get ugly.

Q: Is the $500 Retain-age Every Month?

A: No. This is a rolling balance to cover any incidental costs that may come up over the course of the month.

Q: Do You Offer Properties for Sale?

A: Yes. We have experienced Realtors on staff who can help you through the entire sale process. Simply call or email us and we will have someone contact you.

TENANT FAQs

Whether you’re a current tenant or a new renter thinking about applying for one of our properties, we have all the information you need right here. If there’s a question that hasn’t been answered, don’t hesitate to reach out for immediate support.

Q: How Do I Schedule a Showing?

A: ACRES Property Management offers 2 types of showings, either “Drive By Only” or calling/emailing our leasing agent to schedule an appointment to see the property.

Units may be occupied by uncooperative occupants or homeowners who only want serious inquiries, therefore prospects can only drive by the property to see the location, architecture, etc. If the prospect is seriously considering then it is recommended that the prospect then call or email our leasing agent to schedule an appointment.

Q: Can I Submit an Application to be Pre-Screened?

A: You can submit an application in advance, but we will not run the application until we have talked with you and you’ve seen the property.

Q: How Much is Your Application Fee?

A: Our tenant application fee is $49.00 for each person over 18 that will be living on the premises, regardless of whether they are on the lease and/or married. This is non-refundable and non-negotiable.

Q: What is the Application Process?

A: Prospect submits an application, applicant gets screened, and if approved, signs the lease agreement with the appropriate Seattle 1st in Time Deadlines for lease signing and move-in costs payment.

To complete the screening process:

  • Each person age 18 and above must provide the supplemental rental application documents and actually see the property in-person. 
  • Once we confirm that the applicant saw the property and it satisfied his/her needs, we process the application. 
  • Applicants are reviewed on a best fit/first-come first-serve basis depending upon local, state, federal regulations and/or owner preference. No properties will be held pending third party inspections (housing authority, etc.) or the documents being received. 
  • Applications are not complete without the required documentation being received. If all documents are not received within 72 hours the applications will be denied as incomplete and the next in line applicants’ group will be processed. 

The review process takes ~ 3—4 days. However, if we have multiple applications processing at the same time, we try to limit the timeline to 2 days.

Q: What Happens if my Application is Approved?

A: Normally you will have 48 hrs to sign the lease and pay the required move-in funds. Move-in funds are required to be in secured funds (cashier’s check from your bank or money order only). We do NOT accept cash, personal checks, or credit cards for move-in funds.

Q: What if Someone Breaks Into My Home? Who is Responsible?

A: You will need to submit a service request through the online resident portal (verbal requests are not accepted).

We process the request 24h of receipt and immediately notify the resident that the work order (WO) has been received and we start to act on it. If it’s an emergency, the WO will be processed and acted upon immediately.

If the estimated repair/replacement exceeds our authorized limit (case-by-case basis, $300-$1000/mo), we notify the owner and wait for the owner’s approval. We cannot move forward with repair/replacement until such approval is received. However! If it’s an emergency and we don’t hear from the owner, we WILL continue.

REPAIR TIMEFRAMES BASED ON WASHINGTON STATE LEGISLATURE

https://app.leg.wa.gov/RCW/default.aspx?cite=59.18.070:

(1) Not more than twenty-four hours, where the defective condition deprives the tenant of hot or cold water, heat, or electricity, or is imminently hazardous to life;

(2) Not more than seventy-two hours, where the defective condition deprives the tenant of the use of a refrigerator, range and oven, or a major plumbing fixture supplied by the landlord; and

(3) Not more than ten days in all other cases.

We handle maintenance by our in-staff technician or dispatched to the outside vendor. If a work order is dispatched to the outside vendor, we only use licensed, bonded, insured contractors (previously verified by the Department of Labor & Industries).

Once the work order is completed, we email residents to verify that the WO is fully resolved. If the work order is not fully resolved, we work with the resident and appropriate vendor to finalize the service request until we receive satisfactory response from the tenant.

Q: What is Your Pet Policy?

A: The acceptance of pet(s) varies by property/decision of the owner. If pets are allowed, we collect pet rent and a bump in the security deposit. In addition, each pet goes through a screening process through a third party – petscreening.com to ensure that pet policies are enforced and to help create a pet responsible environment.

Q: How do I Give Notice I’m Moving Out?

A: You must put your notice to vacate, including your name, current address, forwarding address, and date you are moving, in writing and turn it into our office. Notice must be received 20 days from the end of the rental period, which is always the end of the month. If you are currently in a lease which has not yet expired, written notice will not release you from the terms of your lease.

Your lease agreement requires that you leave the property clean and in the same condition in which you found it when you moved in, subject only to normal wear and tear as per your Originating/Terminating Report.

Q: How Long Until Repairs Must be Made?

A: After giving notice, you must wait the required time for the owner to begin the process of making repairs. Beginning the process does not necessarily mean completing the process. The waiting times required by law are based on the Washington state legislature:

(1) Not more than twenty-four hours, where the defective condition deprives the tenant of hot or cold water, heat, or electricity, or is imminently hazardous to life;

(2) Not more than seventy-two hours, where the defective condition deprives the tenant of the use of a refrigerator, range and oven, or a major plumbing fixture supplied by the landlord; and

(3) Not more than ten days in all other cases.

We handle maintenance by our in-staff technician or dispatched to the outside vendor. If a work order is dispatched to the outside vendor, we only use licensed, bonded, insured contractors (previously verified by the Department of Labor & Industries).

Once the work order is completed, we email residents to verify that the WO is fully resolved. If the work order is not fully resolved, we work with the resident and appropriate vendor to finalize the service request until we receive satisfactory response from the tenant.

Q: What Maintenance Issues are a Landlord Responsibility?

A: For a list of a landlord’s responsibilities, please check Washington State’s Landlord Tenant law.

Q: When Do I Get my Deposit Back?

A: Security deposits are held by us in a trust account. When the tenant moves out, we retain that portion of the deposit to potentially repair any damage exceeding normal wear and tear. Any balance is returned to the tenant. ‘Normal wear and tear’ are a vague term that the courts have typically danced around. Our approach is to treat everyone fairly. Each tenant is case by case depending on how long the tenant has lived there, the condition of the unit prior to moving in, etc. 

Your deposit accounting statement will be mailed to you 21 days, at the very most, after you have turned in your keys. Please make sure to provide our office with a forwarding address.

Q: What if I Need to Break my Lease?

A: Please refer to your lease agreement – lease break policy page or contact your property manager for more information.

Testimonials

Acres Property Management is the best Property Management company I’ve had the pleasure of working. Josh and his team never let me down once. They ensured my property was just as important to them as it was to me. Very professional, ensured all.of my concerns were answered and taken care of.
Jennifer E.
Over the past several years Acres Property Management has managed two properties for me. Led my Josh Auxier , the team is extremely knowledgeable and experienced in finding good renters in addition to navigating them current city and county rental codes. Both professional and personable the team has been timely in responding to my inquiries.
Jim N.
Robert and Josh have been amazingly helpful in managing my properties and keep a professional attitude throughout the two years that I have known them for.
Steven C.

Work With ACRES
Property Management

Contact us when you need property management in Des Moines, WA, South King County, North Tacoma, North Pierce County, and the South End.

ACRES Property Management

22513 Marine View Dr S STE 204,
Des Moines, WA 98198
206-696-ACRE
info@acresrealestate-wa.com

Tenant & Owner Mail Drop Off:
17837 First Ave S #169
Normandy Park, WA 98148

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