TENANTS FAQ | ACRES Property Management

TENANTS FAQ

We recommend that you drive by the property in advance to see if you like the location, architecture, etc. Then call or email our leasing agent to schedule a showing.

You can submit an application in advance, but we will not run the application until we have met you and shown you a property.

Our tenant application fee is $49.00 for each person over 18 that will be living on the premises, regardless of whether they are on the lease and/or married. This is non-refundable and non-negotiable.

Our application process begins with you filling out our online application form. Once completed, and your application fee has been paid, we will run a credit and background check on all applicants. Verification of rental history and employment will also be determined.

We do our best to be complete and thorough with our application process, and our standard processing time is within 24-48 hours.

Normally you will have 48 hrs to sign the lease and pay the required move in funds. Move in funds are required to be in secured funds (cashier’s check from your bank or money order only). We do NOT accept cash, personal checks, or credit cards for move in funds.

You may hold a property for up to two weeks with a minimum $500 non-refundable fee. This holding fee will be converted into a deposit and credited towards your security deposit once all of the other monies are paid and you are cleared to move in. We will not allow anyone else to place money down on this property during that time. You will need to pay the balance of the move-in monies prior to receiving the keys

Your reservation fee is non-refundable if you choose not to move-in. It is refundable if circumstances beyond your control prevent us from renting the home to you (such as a failed inspection or natural disaster).

First you will need to tell your property manager what is wrong, in writing. (Sorry, but we do not accept verbal maintenance requests.) You can do this easily online through your online tenant account. We have our own maintenance staff who will then respond to the request. If you allow us access to your home (even when you aren’t there) it gives us more flexibility and usually results in faster repair. But you are not required to do so.

The acceptance of pet(s) varies by property; please review the individual web page listing for that individual property description. If pets are allowed, then they must be over 18 months old and neutered/spayed. We also restrict certain breeds of dogs including (but not limited to) Pit Bulls, Dobermans, & Rottweilers.

You must put your notice to vacate, including your name, current address, forwarding address and date you are moving, in writing and turn it in to our office. Notice must be received 20 days from the end of the rental period, which is always the end of the month. If you are currently in a lease which has not yet expired, written notice will not release you from the terms of your lease.

After giving notice, you must wait the required time for the owner to begin the process of making repairs. Beginning the process does not necessarily mean completing the process. The waiting times required by law are:

– 24 hours for no hot or cold water, heat, or electricity, or for a condition which is imminently hazardous to life

– 72 hours for repair of refrigerator, range and oven, or a major plumbing fixture supplied by the landlord

– 10 days for all other repairs.

What happens if my rent check bounces?

For a list of a landlord’s responsibilities, please check Washington State’s Landlord Tenant law at http://apps.leg.wa.gov/RCW/default.aspx?cite=59.18.060

Your deposit accounting statement will be mailed to you 21 days, at the very most, after you have turned in your keys. Please make sure to provide our office with a forwarding address.

Please refer to your lease agreement – lease break policy page or contact your property manager for more information.

Please refer to your lease agreement – lease break policy page or contact your property manager for more information.